Analisis Kualitas Pelayanan Terhadap Peningkatan Pendapatan Wirausaha Sektor Pariwisata Di Kota Lhokseumawe

Authors

  • Samsidar Samsidar Samsidar Fakultas Ekonomi dan Bisnis Universitas Malikussaleh
  • Agustinawati Agustinawati Agustinawati Fakultas Ekonomi dan Bisnis Universitas Malikussaleh
  • Safitri Safitri Safitri Fakultas Ekonomi dan Bisnis Universitas Malikussaleh
  • Darul Irfan . Fakultas Ekonomi dan Bisnis Universitas Malikussaleh
  • Yesi Pratiwi . Fakultas Ekonomi dan Bisnis Universitas Malikussaleh

Abstract

This study aims to determine the impact of the service quality of tourism entrepreneurs on income by using the service quality method, namely tangibles, reliability, responsiveness, assurance, empathy. Sampel size is 96 respondents and analyzed using multiple regression  The results of the study indicate that the quality of services provided by entrepreneurs in the tourism sector simultaneously has an effect on increasing the income of entrepreneurs.

 

Keywords : Service Quality, Income, Entrepreneur in Tourism Sector

References

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Published

2023-02-16

Issue

Vol. 11 No. 2 (2022): Jurnal Visioner & Bisnis

Section

Articles